Frequently asked questions

What happens if I have more questions?


That’s perfectly fine. We have a support center working 24/7 with our engineers (humans, not robots) that will be happy to help. Just send us a note to hello@unlimited-robotics.com and one of our team members will respond shortly. You can also follow us on Facebook, Twitter or Linkedin for more information, news and updates.




What programming languages do I need to know in order to develop an app?


It will be quite natural for people with C++ background to dive into the platform, but we built Ra-Ya so people with a background with Python or Javascript may also enjoy it. If you develop in other languages - please feel free to write to us so we can improve, and we obviously invite all developers to join our platform and start the development of robotic applications.




What tools do I need to develop an app?


You can develop with our emulator tool, but you will need Gary in order to test the app before you release it to the public. If you want to enjoy all the benefits of Gary we recommend you sign up to the waiting list.




What does the submitting app process look like?


We test each app that is submitted and we usually tend to be responsive and proactive regarding any improvements and if any issues come up during the validation process. If all goes well - your app will be available for any user with Gary to download and start using.




How big is Gary?


Gary is the size of a 10 year old kid. He is 140cm (~4'5’’) tall, 50cm (~19’’) width and depth, and can enter any room and work smoothly indoors. Soon he will also be able to climb stairs if you have some in your home and also travel outside.




What can Gary do?


Gary was designed to perform so many different activities, whether in a home environment, an office or other businesses like hotels, restaurants, barbershops, nursing homes, hospitals, stores, warehouses and many more. The app market allows you to choose the relevant apps you want, and pay accordingly based on the price set by the developer of such an app. Don’t worry, we also aspire to keep the prices reasonable and fair. Oh… you can download as many apps as you want. Gary is a multi-task robot.




When will Gary be available?


We will start the delivery process to the people who joined the waiting list Spring time 2022 (most likely during March or April). In order to buy Gary to your home, office or business, please sign-up to the waiting list. We have a limited number of robots in this cohort, so without registering we will not be able to ship it.




How much does Gary cost?


For consumers who paid to reserve the right to be in the waiting list, Gary costs US$ 99/month or a one time fee of US$ 5,900. You can ask to stop your subscription any time, provided that a basic commitment of 60 months is charged if you want to cancel it prior to such time.

Please note that any apps on Gary can be either on a ‘’free’’ mode or on a ‘’paid’’ mode. If you choose a paid app, such price is added to the monthly subscription that you pay for the robot. The price of a paid app is set by the developer of the app, but we aspire to make all rates affordable and reasonable so you can enjoy as many functionalities as possible on the same robot.




How can I buy it?


You will need to register to the waiting list on our website for a US$ 99 which will be deducted from the first payment once we contact you for the full order so we can deliver Gary to your home or office. Please note that currently, Gary is available for pre-sale and shipping only to the U.S. and Canada. We will begin shipping internationally shortly.




Is Gary safe for use?


Safety is our number one priority! We take it very seriously. Gary is designed by engineers, and goes through the stickiest quality assurance processes in order to enable you to enjoy it with your family, colleagues at work or clients in your business or office.




Can I refer my friends?


Yes. Please contact us at hello@unlimited-robotics.com and introduce us to your friends and colleagues who are interested in joining the waiting list to get a referral code (so we will know they came through you). Once they pay for Gary - you will get 1 month of subscription for FREE! (that’s US$ 99, but the pleasure of having your friends using Gary will create much bigger benefits for you).




How do I purchase Gary?


You will need to register to the waiting list on our website and reserve the right to get Gary before others for a US$ 99 one-time fee. Once Gary is ready for delivery - We will contact you for the full payment order and you can tell us whether you want to buy it or not for the price mentioned on our website. Please note that currently, Gary is available for pre-sale and shipping only to the U.S. and Canada. We will begin shipping internationally shortly.




Do I need to connect Gary to the Internet?


Gary works with your home or business WiFi networks, so the answer is yes. You will need to connect it to your local WiFi network, as Gary will instruct you in the welcome process.




How strong is Gary’s battery?


Garry has a Rechargeable, Lithium-Ion 22.2V, 65Ah battery. Meaning, that Gary has a potential to carry on his workload in high performance and duration. Gary can fully operate for at least 12 hours without charging. Having said that, it is advisable to charge Gary when he signals that he is about to run out of battery.




How do I charge Gary?


You will know you need to charge Gary once he signals with its unique signs that he is running out of battery. He will then autonomously go to his docking station and charge himself. Automatically. In the event Gary is in the middle of a task, and still signals that he is about to run out of battery and you chose to continue his work, you will need to decide whether you want him to complete the task in a low level battery (and hence, may not finish it) or wait for the time it takes to charge himself.




How do I operate Gary?


You will be able to operate Gary with voice commands very soon. Until then, you can operate Gary through the UR App. You can download the UR App from the relevant app store: Google Play or Apple App Store.




What is the maximum weight Gary can pick-up?


One of the most unique features of Gary is his ability to carry on weight up to 1.5 kg for each hand (vertically), so Gary can carry 2 bottles of Coca Cola in each hand. In addition, Gary can carry a laundry basket of up to 5 kg together horizontally. Not to mention that Gary can also pick up toys, bring you coffee, and carry a standard pottering pot.




How do I turn Gary off?


For emergency shutdown you can press the power button located on Gary’s bottom part. For all other cases, you can turn it off through the UR App and or simply tap and hold the UR power button on the front of his body.




What happens if I join the waiting list but don’t want to purchase Gary?


No worries at all. We will pass the right to the next member in line, as we have a limited number of robots in this cohort. We will only charge you the one time service fee of US$99 for saving the seat on the waiting list. That’s all. If you decide to cancel within 14 days from the day you joined the waiting list - we will not even charge you the service fee of US$99, and hope to see you someday in the future.




When will Gary be available?


We will start the delivery process to the people who joined the waiting list Spring time 2022 (most likely during March or April). In order to buy Gary to your home, office or business, please sign-up to the waiting list. We have a limited number of robots in this cohort, so without registering we will not be able to ship it.




Can I pay with Bitcoin? Really?


Yes! We accept Bitcoin and Ethereum. Please follow the relevant instructions if you want to pay with those currencies.




What are the key specifications of Gary?


Gary is a service robot in motion, with varied skills to perform potentially any task. You can learn more about his specifications here.




How can Gary improve my day-to-day life?


Whether in the office, at home or in your business - We are sure that you can use someone's assistant. This is why we built Gary: To provide the service you need, based on your personal needs. You can download into Gary any app that was developed by others (like you do in your mobile device) and start using it to improve your life and give you time to do other things. If you are at home - Gary can help with the cleaning, washing, oranziging and more; If you are in your office - Gary can help with deliveries, moving stuff around (like mail) and cleaning it. In a nutshell - Gary is the perfect personal assistant.