The use of robots in hotels worldwide has increased exponentially in the past few years.
Hotels are increasingly utilizing robotic technology to improve operations and enhance the guest experience. As a result, robots are becoming more and more crucial to the hospitality sector, from check-in to checkout. The first robotic concierge was unveiled at the Aloft Hotel in Cupertino, California, in the early 2000s, marking the beginning of robots in the hospitality sector.
In 2014, Aloft introduced Botlr, its robot butler service. The robots are designed to deliver items such as towels, toiletries, and other amenities to guest rooms. In addition, visitors can use the robots to request housekeeping assistance or recycle waste. The outcomes have been outstanding. Botlr has contributed to shorter guest wait times and increased housekeeping efficiency. Additionally, customers have always expressed satisfaction with the service, praising the robots' convenience and amiable demeanor.
More recently, the hotel deployed a robot named ALO butler. ALO provides items like towels, toiletries, and free snacks to guests' rooms around the clock. Visitors are pleased with the convenience of having access to room service 24 hours a day, and the hotel has seen a significant decrease in labor costs. In addition, by consistently delivering a high level of service, the robots have contributed to higher guest satisfaction scores.
Since then, the use of robots in hotels around the world has increased exponentially, as has the list of companies offering hotel robot solutions. Currently, robots are used in several hotel departments, including food and beverage, housekeeping, and even security. And there are a lot of advantages to using robots in the hotel industry. By automating routine manual tasks, robots can contribute to greater operational efficiency. By offering a more individualized service, they can also contribute to improving the guest experience. Robots can also help save money and time by cutting costs. Robotic valets, for instance, can park cars for visitors, and robot concierges can answer questions about the hotel's amenities.
Robots typically do not require breaks and can work nonstop if required. This enables them to cover more shifts while freeing up human workers for other jobs. The advantages for visitors center primarily on practicality. For instance, many hotels now have automated delivery systems for food and other amenities. As a result, there is no need to wait in line at the front desk or speak to other humans.
The future of hotel robotics is undeniably very promising. According to a MarketsandMarkets report, the global market for hotel robots is anticipated to increase from $79 million in 2020 to $338 million by 2025 at a compound annual growth rate (CAGR) of 32.8%. The growing use of robots in the hospitality sector and the increasing demand for effective and affordable solutions are the main drivers of this growth. Hotels are using robots more frequently to streamline operations and improve the guest experience. And the future of hotel robotics is very bright.